Responsible Gaming at bdrome

Our Commitment to Safe Play

At bdrome, we believe that gaming should always be an enjoyable leisure activity — never a source of financial stress, emotional harm, or personal difficulty. We design our Platform with player wellbeing at the centre, and we take our responsibility to the Bangladeshi gaming community seriously.

Responsible gaming means making informed choices about how, when, and how much you play. bdrome provides a range of practical tools — including deposit limits, session time-outs, and self-exclusion options — that give you direct control over your gaming behaviour. These tools are available to every registered bdrome player at any time, free of charge, and can be activated by contacting our support team.

We also recognise that for a small number of people, gambling can become a problem. If you ever feel that gaming is no longer fun, that you are chasing losses, or that gambling is affecting your daily life, work, or relationships, please reach out to us immediately. bdrome will work with you — not against you — to help you regain control.

Gambling is entertainment, not a way to earn money. Only play with funds you can genuinely afford to lose, and always treat any winnings as a bonus — not an expectation.

Tools to Help You Stay in Control

bdrome offers the following player protection tools. To activate any tool, contact our support team at [email protected] with the subject line "Player Protection Request" and we will action your request promptly — typically within one business day.

Deposit Limits

Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. You can request a reduction to your limit immediately; increases take effect after a 24-hour cooling period.

Session Time Limits

Specify a maximum duration for each gaming session. When your chosen session length is reached, you will receive a notification and be prompted to either stop playing or actively confirm that you wish to continue. This keeps you aware of time spent on the Platform.

Cooling-Off Period (Time-Out)

Take a short break from the bdrome Platform for a defined period — 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and you will not be able to log in, deposit, or place bets. You can request a time-out at any time.

Self-Exclusion

Request a formal self-exclusion to have your bdrome account closed for an extended period — a minimum of six months, up to permanent exclusion. During self-exclusion, your account is fully suspended, you will receive no promotional communications, and re-opening your account before the period ends is not possible.

Loss Limits

Cap the total amount you can lose within a set time window (daily, weekly, or monthly). Once your loss limit is reached, no further bets or wagers will be accepted until the period resets. This tool is particularly useful for players who want a hard ceiling on their spending.

Reality Checks

Enable periodic on-screen reminders that display how long your current session has lasted and a summary of your net gaming activity. Reality checks help you maintain an accurate, real-time awareness of your gaming behaviour without interrupting your session.

All player protection tools are free and available on request. Email [email protected] with "Player Protection Request" in the subject line. Reductions to limits and self-exclusion requests are acted upon immediately. Limit increases take 24 hours to come into effect.

Age Verification and Underage Protection

bdrome enforces a strict minimum age of 21 years for all registered players. We take underage gambling extremely seriously and use age verification checks during the registration process to confirm that all players meet this requirement.

If at any point we have reason to suspect that a player may be under the age of 21, we reserve the right to suspend the account and request additional identity documents. Accounts found to belong to players under 21 will be permanently closed and any deposited funds returned to the registered payment method following verification.

If you share your device with family members or others who may be under 21, we strongly recommend using device-level parental controls and ensuring that your bdrome login credentials are kept private and never shared with minors.

⚠ If you are under 21 years of age, you must not register, attempt to register, or use the bdrome Platform in any way. Underage gambling is illegal and harmful. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites.

Recognising Problem Gambling

Problem gambling can develop gradually and may be difficult to recognise in yourself. The following signs may indicate that gambling is becoming a problem rather than a pleasurable pastime. Ask yourself honestly whether any of these apply to your current relationship with gaming.

Sign 1

Spending more money or time gambling than you originally intended or can afford.

If you consistently exceed your planned budget or playing time, this is an early warning sign worth taking seriously.

Sign 2

Chasing losses — placing more bets to try to recover money that has already been lost.

Chasing losses is one of the most common and dangerous patterns in problem gambling. The odds do not change based on previous outcomes.

Sign 3

Gambling interfering with work, study, family responsibilities, or social relationships.

When gambling begins to take priority over important daily obligations or personal relationships, it has moved beyond healthy leisure activity.

Sign 4

Feeling restless, irritable, or anxious when not gambling, or needing to gamble with larger amounts to feel the same level of excitement.

These are signs of psychological dependency that warrant seeking professional support.

Sign 5

Borrowing money, selling possessions, or using money set aside for essential expenses in order to fund gambling activity.

Financial harm is a serious consequence of problem gambling. If this applies to you, please seek help immediately.

Sign 6

Lying to family members or friends about the amount of time or money spent on gambling.

Secrecy and concealment are common signs that gambling behaviour has crossed into harmful territory.

If you recognise two or more of the signs above in your own behaviour, we strongly encourage you to use bdrome's self-exclusion tool and to seek support from a qualified counsellor or helpline. You do not need to be in crisis to reach out — early intervention makes recovery significantly easier.

Tips for Healthy, Enjoyable Gaming

Most players who use bdrome do so responsibly and without any harm. The following practical guidelines help keep gaming fun and within healthy boundaries.

Set a budget before you start: Decide in advance how much you are comfortable spending in a session and stick to that amount regardless of whether you are winning or losing.
Treat it as entertainment: View any money spent on bdrome the same way you would money spent on cinema tickets, a meal out, or a cricket match — as the cost of an enjoyable experience, not an investment.
Never gamble under the influence: Avoid playing when you are intoxicated, emotionally distressed, or fatigued. Impaired judgment leads to poor decisions and unnecessary losses.
Take regular breaks: Step away from the Platform regularly. Use bdrome's session time-limit tool to make breaks automatic if you find it difficult to stop spontaneously.
Balance gaming with other activities: Gambling should be one of many leisure activities in a balanced lifestyle — not the primary or only source of entertainment or excitement.
Keep track of what you spend: Review your transaction history in your bdrome account regularly to maintain an accurate picture of your spending over time.
Never borrow to gamble: Only ever play with money you own outright and can afford to lose. Taking loans or using credit to fund gambling significantly increases the risk of serious financial harm.

✓ Remember: the house always has a mathematical edge. Over a large number of bets, the expected outcome is a net loss. Play for fun — never to make money.

Getting Help and Support

If you feel that gambling is causing you distress or harm — whether financially, emotionally, or in your relationships — please do not hesitate to reach out. Seeking help is a sign of strength, and early support leads to far better outcomes than waiting until a crisis point is reached.

bdrome's support team is available to help you activate any of the player protection tools described on this page, including immediate self-exclusion. We treat all responsible gaming requests with the highest priority and full confidentiality.

Contact bdrome Support

To request a deposit limit, time-out, self-exclusion, or to discuss any concern about your gaming behaviour, contact our dedicated support team. We respond to all responsible gaming requests within one business day.

[email protected]

In addition to contacting bdrome directly, we encourage players who feel they may have a gambling problem to speak with a trusted family member, friend, doctor, or professional counsellor. Openly discussing your concerns with someone you trust is often the most important first step toward regaining control.

bdrome's Responsible Gaming Commitments

A summary of the core responsible gaming principles that guide how bdrome operates and how we look after our players.

Strict 21+ Age Enforcement

Every bdrome account undergoes age verification. We maintain a zero-tolerance policy on underage access and act immediately on any suspected violation.

Player-Controlled Limits

Deposit limits, loss limits, session time caps, and reality checks are all available on request — giving you full authority over your own gaming budget and time.

Immediate Self-Exclusion

Any player can request permanent or time-limited self-exclusion at any time. Requests are processed immediately and the account is suspended with no promotional messages sent.

Confidential and Non-Judgmental Support

All responsible gaming requests and support conversations are handled with complete confidentiality. Our team is trained to respond with empathy and without judgment.

Transparent Transaction History

Every deposit, withdrawal, and bet is recorded and accessible in your bdrome account history, so you always have a clear, accurate record of your gaming spend.

No Pressure Marketing

Players who have activated a time-out or self-exclusion are immediately removed from all bdrome promotional communications. We never send bonus offers to players who have requested a break.