bdrome Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the bdrome website, mobile site, software, and all associated services (collectively, the "Platform"). bdrome is an online casino and sports betting platform operated for the benefit of adult players based in Bangladesh. These Terms constitute a legally binding agreement between you ("the Player") and bdrome ("the Operator", "we", "us", or "our").

By registering an account, depositing funds, placing a bet, or in any other way making use of the bdrome Platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree to these Terms, you must not use the Platform.

bdrome reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, we will notify registered players via the email address or mobile number associated with their account. Continued use of the Platform following notification of any change constitutes acceptance of the revised Terms.

1. Eligibility and Account Registration

To be eligible to register and maintain an active account on bdrome, you must satisfy all of the following conditions at the time of registration and at all times during which you hold an active account:

• You must be at least 21 years of age. Players under the age of 21 are strictly prohibited from using bdrome, and any account found to belong to a person under 21 will be immediately suspended and any funds forfeited.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) registering on your own behalf.
• You must not already hold an existing active bdrome account. Only one account per player is permitted. Multiple accounts from the same individual are a violation of these Terms and will result in permanent suspension of all associated accounts and forfeiture of any balances therein.
• You must provide accurate, current, and complete information during the registration process and keep that information updated at all times.
• You must not be acting as an agent for, or on behalf of, any third party when placing bets or using casino games.
• You must not be a current employee, contractor, or close family member of an employee of bdrome or any of its affiliated service providers.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you in your jurisdiction.

bdrome reserves the right to request identity verification documents at any stage, including at registration, prior to first withdrawal, or where there is any reason to doubt the accuracy of the information provided. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and withholding of funds pending investigation.

2. Account Security and Responsibility

You are solely responsible for the security and confidentiality of your bdrome account credentials, including your username, password, and any one-time authentication codes. You must not share your login details with any other person, allow any other person to access your account, or use another player's account for any reason.

All activity conducted through your bdrome account — including bets placed, games played, deposits made, and withdrawals requested — is your sole responsibility. If you have reason to believe that your account has been accessed without your authorisation, you must contact bdrome support immediately at [email protected]. bdrome will take reasonable steps to secure the account following verified notification, but cannot be held liable for losses incurred prior to notification.

bdrome employs SSL encryption and industry-standard security protocols to protect player data and account integrity. However, the security of your device and internet connection remains your responsibility. You should ensure that you access bdrome from a secure, private connection and log out fully when using a shared device.

3. Deposits, Withdrawals, and Payments

All financial transactions on the bdrome Platform are conducted in Bangladeshi Taka (BDT). bdrome accepts deposits and processes withdrawal requests via the following methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional payment methods may be added or removed at bdrome's discretion, and current available options will always be displayed within the Platform's cashier section.

Deposits: Deposit funds are credited to your bdrome account balance promptly upon confirmed receipt. bdrome does not charge a deposit fee, but your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges, for which bdrome bears no responsibility. Minimum and maximum deposit amounts are displayed at the point of transaction.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. bdrome targets a processing time of approximately 15 minutes for withdrawals to bKash and Nagad accounts; however, processing times may be extended during periods of high volume or where additional verification is required. bdrome does not guarantee a specific withdrawal timeline and shall not be liable for delays caused by third-party payment processors.

Anti-Money Laundering: bdrome is committed to preventing money laundering and the financing of unlawful activities. All deposits must originate from payment accounts that are lawfully registered in the name of the account holder. bdrome reserves the right to refuse, delay, or reverse any transaction that it reasonably suspects to be connected to fraudulent, unlawful, or suspicious activity, and to report such activity to the relevant authorities.

• Withdrawals will only be processed to a verified payment method registered in the same name as the bdrome account.
• Deposits made for purposes other than genuine gameplay may be reversed at bdrome's sole discretion.
• bdrome does not accept cash deposits or bank transfers through informal channels.
• Minimum withdrawal amounts and any applicable processing fees are detailed in the cashier section of the Platform.

4. Bonuses, Promotions, and Wagering Requirements

bdrome may from time to time offer bonuses, free spins, cashback incentives, deposit match promotions, and other promotional offers to registered players. All bonuses and promotions are subject to specific terms that will be published alongside each offer. Where these promotion-specific terms conflict with these general Terms and Conditions, the promotion-specific terms shall prevail for matters directly related to that promotion.

Wagering Requirements: Unless otherwise stated, bonus funds are not withdrawable and must be wagered a specified number of times ("wagering requirement") before any derived winnings may be withdrawn. The applicable wagering requirement will be stated clearly on each promotion. Failure to meet the wagering requirement within the stated validity period will result in forfeiture of the bonus and any winnings attributable to it.

• Bonuses are valid for use only within the stated promotional period.
• Only one bonus may be active at any one time unless explicitly permitted by the promotion terms.
• Bonuses may not be transferred between accounts.
• bdrome reserves the right to withdraw any bonus offer from a player who is found to be abusing the promotion system, including through multi-accounting or collusion.
• Free bets and free spin winnings may be subject to additional wagering requirements before withdrawal.

5. Prohibited Conduct and Fair Use

The following activities are strictly prohibited on the bdrome Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of account balance, and referral to relevant legal authorities where appropriate.

• Fraud and Misrepresentation: Providing false identity information, using stolen payment credentials, or misrepresenting your age, location, or eligibility.
• Multi-Accounting: Creating or operating more than one bdrome account, whether under the same identity or different identities.
• Collusion: Coordinating with other players to gain an unfair advantage in multiplayer games, poker, or any competitive game format.
• Bonus Abuse: Systematically exploiting promotional offers through the use of multiple accounts, fictitious play patterns, or coordinated wagering designed solely to extract bonus value without genuine gameplay intent.
• Chargebacks: Initiating an unauthorised chargeback or payment dispute with your bank or payment provider in relation to a completed bdrome transaction.
• Automated Play: Using bots, scripts, artificial intelligence tools, or any automated means to play games or place bets on bdrome.
• Technical Exploitation: Deliberately exploiting software bugs, glitches, or technical errors. Any winnings derived from exploitation of a known or unknown error are void and must be returned.
• Money Laundering: Using the Platform to deposit, cycle, or withdraw funds in a manner intended to conceal the origin of those funds.

6. Game Rules and Betting Rules

All games available on the bdrome Platform are governed by their individual game rules, which are accessible within each game's interface or help section. In the event of a conflict between these Terms and the specific rules of a particular game, the game-specific rules shall take precedence for matters directly related to that game's operation.

Sports Betting: All sports bets, including cricket bets placed on BPL, IPL, T20 World Cup, and other events, are subject to bdrome's Sports Betting Rules. Odds are determined by bdrome and are correct at the time a bet is accepted. bdrome reserves the right to void any bet placed at manifestly incorrect odds due to a pricing error. Live in-play bets are accepted subject to connectivity and availability; bdrome is not liable for bets that were not registered due to a connection failure on the player's side.

Casino Games: Live casino games powered by Evolution Gaming, Pragmatic Play Live, Ezugi, and other providers operate under the rules set by those providers. Slot games and crash games use certified random number generators. Game outcomes are determined at the time of play and cannot be reversed except in cases of a proven technical malfunction directly attributable to the bdrome Platform.

Technical Malfunctions: bdrome makes every reasonable effort to maintain an uninterrupted service. In the event of a technical malfunction that affects a game outcome — including disconnection during a live casino hand or mid-round crash game failure — bdrome's technical resolution procedure shall apply. Where a definitive outcome cannot be determined, affected bets may be voided and stakes returned to the player's account balance.

7. Responsible Gaming

bdrome is committed to promoting responsible gaming and to supporting players who may develop concerns about their gaming behaviour. As part of this commitment, bdrome provides a range of player protection tools accessible from within your account dashboard, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

Players who wish to take a temporary break from the Platform may request a cooling-off period of between 24 hours and 6 weeks. Players who wish to permanently close their account may request self-exclusion, which will result in the immediate closure of their bdrome account and the removal of all marketing communications. Self-exclusion requests are processed promptly and cannot be reversed for a minimum period of six months.

If you believe that your gambling is causing financial, emotional, or social harm to yourself or others, we strongly encourage you to contact our support team at [email protected]. Full details of responsible gaming tools and third-party support resources are available on bdrome's Responsible Gaming page.

8. Intellectual Property

All content on the bdrome Platform — including but not limited to the bdrome brand name, logo, website design, text, graphics, software, game interfaces, and all other materials — is the intellectual property of bdrome or its licensed providers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, or in any way exploit any content on the bdrome Platform without the prior written consent of bdrome.

9. Limitation of Liability

The bdrome Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, bdrome disclaims all warranties, whether express or implied, regarding the Platform's fitness for purpose, uninterrupted availability, or freedom from errors.

In no event shall bdrome be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill. bdrome's total aggregate liability to any individual player for any claim arising from the use of the Platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

10. Privacy and Data Protection

bdrome collects and processes personal data in accordance with its Privacy Policy. By using the Platform, you consent to the collection, use, and processing of your personal information as described in that policy. The Privacy Policy forms part of these Terms and should be read in conjunction with them. You can review the full Privacy Policy at any time via the link in the footer of every bdrome page.

11. Account Closure and Termination

You may close your bdrome account at any time by contacting our support team at [email protected]. Upon confirmed closure of a voluntary account, any remaining balance will be returned to your registered payment method, provided all wagering requirements attached to bonus funds have been met or the bonus funds have been forfeited.

bdrome may suspend or permanently close your account at its sole discretion, including but not limited to where: you have breached these Terms; where we are required to do so by applicable law or regulation; where we suspect fraud, money laundering, or other unlawful conduct; or where we have reason to believe that you are under 21 years of age. Where an account is closed due to a breach of these Terms, bdrome reserves the right to withhold any outstanding balance pending investigation.

12. Governing Law and Disputes

These Terms shall be interpreted in accordance with their plain English meaning. In the event of any dispute between you and bdrome arising from your use of the Platform or these Terms, both parties agree to first attempt to resolve the matter through direct communication via [email protected].

bdrome aims to respond to all formal dispute notices within 10 business days. Where a dispute cannot be resolved through direct communication within a reasonable period, both parties agree to submit to the jurisdiction of a mutually agreed independent arbitration process. Nothing in these Terms limits your statutory rights as a consumer.

Our Commitments to You

These Terms exist to protect both you and bdrome. Here is a summary of what you can always expect from us.

Contact and Support

If you have any questions about these Terms and Conditions, wish to raise a complaint, need help with your account, or want to access responsible gaming tools, please contact the bdrome support team. Support is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day, and Independence Day.

Contact us by email at [email protected]. Our team aims to respond to all queries within 2 hours during peak hours and within 6 hours overnight. For urgent account security matters such as unauthorised access, responses are prioritised.